Our Guarantee & Warranty - Level Two Chimney Naperville

The Level Two Chimney Naperville Guarantee

When we say we stand behind our work in Naperville, we mean you’ll get a written price before anyone touches your chimney, a documented photo record when we’re done, and a full year to tell us if something isn’t right. That’s not a slogan. It’s Clause 1, Clause 4, and the 365-Day Done Right Promise of the Haven Standard, and we’ve operated this way since 2009. Corrine Halstead, Owner at Level Two Chimney Naperville, put it plainly after our 38,000th cleaning: “The paperwork matters more than the handshake. A handshake doesn’t hold up in January when your flue liner cracks.”

Call (331) 265-1700

Every chimney sweep, repair, liner installation, and rebuild we perform in Naperville carries the same guarantee. We don’t adjust it based on job size or neighborhood. Whether we’re working on a 1920s brick chimney in the Historic District or a prefab unit in Ashbury, the Haven Standard applies in full. Our technicians arrive in uniform, background-checked, with their license information visible. You get a text when they’re on the way. And when the job is finished, you walk away with photos, a written scope, and a written warranty - not a verbal “it’ll be fine.”

What’s Covered

• Workmanship on every chimney service. Our 365-Day Done Right Promise means if a repair fails, a sweep was incomplete, or a liner installation has an issue within one year, we return and make it right at no charge. This applies to chimney cleaning and sweep, chimney repair, fireplace services, chimney cap and crown work, and chimney liner installation and full rebuild.
• Parts and materials from named manufacturers. We source flue liners from DuraFlex and Olympia Chimney, crown repair materials from HeatShield, and caps and hardware from Gelco, Famco, and Copperfield. These aren’t generic alternatives. If a factory defect appears in any component we install, we handle the replacement under our workmanship guarantee while the manufacturer warranty runs its own course.
• Complete jobsite cleanup. Chimney work is messy by nature - soot, creosote debris, masonry dust. Our crews protect your floors and furniture before starting and clean thoroughly before leaving. If we tracked something in, we track it out. That’s part of finishing the job, not an optional extra.
• On-time arrival with real communication. Under the Haven Standard’s “Arrive on schedule” commitment, you’ll receive a text when your technician is en route. If we’re running behind due to weather or an unexpected repair in Lisle or Aurora, we call. You won’t wait at home wondering.
• Honest pricing with zero bait-and-switch. Clause 1 of the Haven Standard requires a written price, written scope, and written warranty before work begins. Not after we’re on your roof. Not after we’ve disassembled your firebox. If we find additional damage during inspection - spalling brick, a deteriorated smoke chamber, Class III creosote glazing - we stop, show you the camera footage, and write a new price if you want the additional work done. You approve everything.
• Free Second Opinion on any competitor’s written estimate. Bring us another chimney company’s quote for cleaning, repair, or liner work in Naperville. We’ll review it against what our camera inspection actually shows and tell you straight if it’s accurate, inflated, or missing something critical. No charge, no obligation to hire us.

Our Satisfaction Promise

If you’re not satisfied with our work, you call (331) 265-1700 and tell us what happened. A live person answers, 24 hours a day, 7 days a week. We don’t route you to a voicemail tree or make you fill out a web form and wait 48 hours.

Here’s what happens next. We pull your job record - every visit since 2009 has one, complete with the documented photo record from Clause 4. We review what was agreed to in writing, what was performed, and what you’re experiencing now. If we missed something, we schedule a return visit at no cost. If a part failed, we replace it. If the issue stems from something we couldn’t have foreseen - say, a hidden chimney fire damage behind a wall in a Cress Creek home - we show you the photos, explain what changed, and write a new price for the additional work. You decide.

The 365-Day Done Right Promise isn’t a refund policy. It’s a commitment to fix what we did wrong. Corrine Halstead has enforced this personally since 2009. In her words: “I’d rather eat the cost of a callback than eat a bad review from a neighbor.” Our reputation in Naperville depends on homeowners telling each other the truth about our work. The guarantee exists so that truth is positive.

Before

After

Licensed & Insured Backing

Here’s the guarantee behind our guarantee. Level Two Chimney Naperville is licensed and insured, with license information displayed on every page of our site and on every technician’s uniform. That paperwork isn’t for show. It means if a ladder goes through your gutter, if a spark shield fails and damages your roof, if a worker is injured on your property in River Run or near the DuPage River Trail - you’re not paying for it. Our insurance carrier handles it.

Licensing matters for chimney work specifically because Naperville sits in a climate zone with freeze-thaw cycles that punish bad masonry. An unlicensed operator can pour a crown that looks fine in October and crumbles by March. Our license requires us to know the difference between a proper chimney cricket (a peaked diversion that sends water around the chimney on a sloped roof) and a cheap saddle that ponds ice. It requires us to understand NFPA 211 Level 2 inspection standards, which govern our camera-scan process. When we document your flue liner condition, smoke chamber integrity, or creosote classification, we’re doing so under standards that carry legal weight.

Insurance and bonding are your real protection against the “chimney sweep” who rings your doorbell unannounced, offers a $99 special, and disappears when your fireplace smokes back into the living room. We’ve cleaned up after those operations in Naperville. The homeowners call us after the fact, and we show them what was missed - usually with our camera, usually with Corrine Halstead explaining why a cheap sweep that skips the smoke chamber isn’t a deal at any price.

Our materials come through Haven’s buying network from DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield specifically to keep customer prices honest. That network leverage doesn’t cut quality. It cuts markup. The guarantee extends to those materials performing as specified when installed by our trained crews. If a DuraFlex liner separates at a joint or HeatShield crown coating delaminates, we see it on our follow-up inspection and we handle it.

Everything we’ve described - the written price, the photo record, the 365-Day Done Right Promise, the licensed and insured operation, the live phone answer - runs under the Haven Standard. Level Two Chimney Naperville is independently owned and operated, not a franchise. Corrine Halstead sets the standard here, and she enforces it. Call (331) 265-1700 for an exact quote. Estimates are free, the price is written before work starts, and the guarantee is real.

Written by Corrine Halstead, Owner at Level Two Chimney Naperville, serving Naperville since 2009.