What Naperville Homeowners Say About Level Two Chimney Naperville
We’ve cleaned and inspected more than 38,000 chimneys since 2009, and every single one started with a written price and ended with a photo record. Reviews matter because they’re the only thing we don’t write ourselves. Our team earns them by showing up on time, explaining what we found in plain English, and never surprising anyone with a bill they didn’t agree to in writing. Corrine Halstead, Owner
Recent Reviews
“We bought a 1987 ranch in Cress Creek and the home inspector flagged the chimney for ‘further evaluation.’ Level Two came out, ran a camera up the flue liner, and showed us Class III creosote glazed two feet above the smoke chamber. They gave us a written price of $289 for the sweep and inspection before anyone touched a tool. The technician texted when he was twenty minutes out, wore a uniform with his license number, and left us with thirty-seven photos and a one-page report. We’ve already booked them for next fall.”
Nicole H., Cress Creek, Naperville
“Last October I called three places for a chimney sweep in Naperville. Two said ‘call for a quote’ and one wanted to charge a dispatch fee just to show up. Level Two answered on the first ring, gave me a flat rate of $249 over the phone for a Level 2 inspection and cleaning, and stuck to it. The tech found a cracked chimney crown that was letting water into the flue liner. He showed me the photo, explained why it mattered, and said it could wait until spring if we capped it now. No pressure, just facts.”
Jason B., Hobson West, Naperville
“I manage a rental property near Downtown Naperville and the tenant reported a smoky smell every time the furnace ran. Level Two found a bird’s nest blocking the flue liner above the smoke chamber, plus enough Class II creosote to be a real fire hazard. They cleared it, ran a camera scan to confirm the flue was open top to bottom, and emailed me the photo record before the technician even left the driveway. Written price was $329, final bill was $329. That’s Haven Standard Clause 1 in action.”
Priya P., Downtown Naperville
“Our fireplace hadn’t been used in six years. We wanted to burn wood again but I was worried about what we’d find. The Level Two tech walked me through every photo: the flue liner had minor spalling but was structurally sound, the damper needed adjustment, and the firebox had some cracked mortar that should be tuckpointed within two seasons. Total for the sweep, inspection, and damper adjustment was $312. He could have told me the liner was shot and I’d have believed him. Instead he showed me exactly what was urgent and what could wait.”
Brianna E., Springbrook, Naperville
“I got a $4,200 quote from another company for a full chimney liner replacement. Something felt off so I called Level Two for their free second opinion. Corrine’s technician ran a full NFPA 211 Level 2 inspection with the camera, showed me the liner was actually in acceptable condition with isolated heat damage near the top, and quoted $890 for a partial HeatShield resurfacing with a ten-year warranty. Saved me over three thousand dollars and I watched the whole thing on his tablet as he went.”
Jason B., Tall Grass, Naperville
“The technician found a deteriorated chimney crown on our 2004 build near White Eagle. Water was already starting to degrade the top flue tiles. He showed me the photo, explained that a stainless steel chimney cap with a proper drip edge would protect it for now, and quoted $485 for the cap install versus $1,800+ for a full crown rebuild down the road. We went with the cap. He was back two weeks later, installed it in under an hour, and added the new photos to our file. Clause 4 of the Haven Standard means we have a record of everything.”
Nicole H., White Eagle, Naperville
Why Customers Trust Us
These aren’t cherry-picked stories. They’re what happens when you operate under the Haven Standard for fifteen years.
Every job starts with a written price, written scope, and written warranty before work begins. That’s Haven Standard Clause 1. No exceptions, no bait-and-switch, no technician standing in your living room with a clipboard full of surprise add-ons. Corrine Halstead has enforced that rule since 2009.
Every visit includes a camera-scan inspection meeting NFPA 211 Level 2 standards and a documented photo record. That’s Clause 4. You don’t have to trust our opinion about your flue liner or crown integrity. You see what we see, in high-resolution detail, with annotations explaining what you’re looking at.
Our technicians are background-checked, uniformed, and named before they arrive. You’ll get a text when they’re on the way, and their license number is visible on every page of our site and on the job. That’s the ‘Verified’ and ‘Arrive’ in H.A.V.E.N.
Materials come from DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield, sourced through Haven’s buying network to keep prices honest. We don’t markup generic parts and pretend they’re premium.
And if something isn’t right, our 365-Day Done Right Promise means we make it right. No arguments, no runaround. It’s stamped on every job.
We’ve cleaned and inspected chimneys in Cress Creek, Hobson West, Springbrook, Tall Grass, White Eagle, and every other corner of Naperville. If you’re weighing a chimney sweep, repair, or second opinion, call (331) 265-1700. A live person answers, 24 hours a day, and you’ll get a written price before anyone schedules a visit.
Written by Corrine Halstead, Owner at Level Two Chimney Naperville, serving Naperville since 2009.