Level 1 sweep and inspection to the NFPA 211 annual standard - flue, crown, cap, and flashing checked and photographed
Chimney sweep logs do not sweep chimneys. They loosen some creosote - which then falls where a brush and vacuum still have to collect it.
Olympia Chimney Fireplace Services in Naperville: What to Know First
We provide independent Olympia Chimney fireplace services in Naperville, from gas fireplace service and wood burning fireplace repair to damper repair, firebox repair, and fireplace insert work. Most Olympia Chimney jobs in Naperville are booked within a few days and completed in a single visit - we’ll give you a written price before any work starts, and you’ll get a documented photo record when we’re done. This page is for Olympia Chimney owners in Naperville who want to know what actually fails, what it costs, and who’s qualified to fix it. Call (331) 265-1700 to schedule or get a free estimate.
What happens when you call
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A real person answersNo phone trees - you reach a local pro.
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You get an upfront price rangeHonest numbers before anyone is dispatched.
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A background-checked tech heads outLicensed & insured, dispatched right away.
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You approve before work beginsNothing starts until you say go.
How Olympia Chimney Products Fail - and How We Fix Them
We’ve worked on enough Olympia Chimney systems in Naperville to know where they tend to break. Here are the failure patterns we see most:
- Olympia Chimney Ventis gas inserts: pilot assembly carbon fouling. The Ventis line uses a standing pilot that’s prone to soot buildup from Naperville’s hard water and seasonal humidity shifts. The pilot orifice clogs, the thermopile voltage drops, and the main burner won’t light. We disassemble the pilot train, clean with OEM-spec tools, and replace the orifice if the bore is out of round. We stock the 750mV thermopile assembly so we’re not ordering and coming back.
- Olympia Chimney wood burning fireplaces: refractory panel cracking at the firebox rear wall. The factory refractory panels in their standard wood burning units are 1-inch thick and rated to 2100°F, but rapid thermal cycling - common in Naperville when homeowners burn weekends-only - causes spider cracking at the rear panel corners. We measure the crack width and depth with a feeler gauge. Under 1/8 inch and no through-crack: we seal with HeatShield refractory sealant. Over 1/8 inch or any panel movement: we replace with Olympia Chimney OEM or a compatible aftermarket panel from our Haven buying network, whichever gets you the better warranty term.
- Olympia Chimney fireplace inserts: blower motor bearing failure after 6-8 seasons. The OEM blower is a sleeve-bearing design that runs hot. Naperville’s summer humidity gets into the housing, the bearing races pit, and the motor hums without turning. We test amp draw first - a seized motor pulls 3x running amps and will trip the snap disc. We carry replacement blowers from both Olympia Chimney and Famco; the Famco unit runs ball bearings and a 5-year warranty, which we often recommend for heavy-use installs.
- Olympia Chimney direct-vent gas fireplaces: condensate drain line blockage. The flexible condensate tubing on their direct-vent units runs through the wall thimble and exits at grade. In Naperville, that exit point gets buried by mulch, blocked by hosta growth, or frozen solid by January. Water backs up into the combustion chamber, rusts the burner pan, and trips the pressure switch. We rod the line, install a rigid PVC extension where code allows, and show you the exit point on camera so you can keep it clear.
- Olympia Chimney top-sealing dampers: cable fray at the spring housing. Their cable-driven damper uses a 1/16-inch stainless aircraft cable that runs through a cast elbow at the flue top. The elbow’s interior radius is sharp; after 500+ open-close cycles the cable frays at the 90-degree bend. The damper won’t seal fully, and you lose conditioned air up the flue. We replace the cable assembly with an OEM kit when available, or fabricate a replacement from Copperfield hardware with a smoother-radius guide to extend service life.
Our Olympia Chimney Fireplace Services Process

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Call and schedule. A live person answers - no voicemail tree. We ask the model name or series if you know it, the symptom, and when you first noticed it. We book a window and text you when your tech is en route.
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NFPA 211 Level 2 inspection on arrival. Corrine Halstead or one of our background-checked, uniformed technicians runs a camera down the flue and documents the firebox, smoke chamber, and exterior termination. Clause 4 of the Haven Standard requires this photo record on every job - we’ve done it since 2009.
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Written price before any work starts. We diagnose, then deliver a written scope, written price, and written warranty. Haven Standard Clause 1: “Have it in writing.” No verbal estimates. No surprise add-ons after we’re in your home.
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Parts decision with you present. For Olympia Chimney repairs, we explain OEM versus quality aftermarket options - DuraFlex for liners, HeatShield for refractory, Gelco for caps, Famco for blowers. We source through our Haven buying network to keep prices honest, and we tell you which choice preserves any remaining manufacturer warranty.
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Repair, test, and document. We complete the work, run combustion analysis on gas units or a smoke test on wood units, and add the completed job to your documented photo record. You get copies before we leave.
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365-Day Done Right Promise. If it’s not done right, we make it right. That’s stamped on every job under the Haven Standard.
Before
AfterWhat Olympia Chimney Fireplace Services Costs in Naperville
| Service | Typical Range | What Moves the Price |
|---|---|---|
| Gas fireplace service (cleaning, tune-up, safety check) | $189-$289 | Accessibility of the burner assembly; whether the pilot needs rebuilding |
| Firebox refractory panel replacement | $340-$680 | Panel count, thickness, and whether smoke chamber parging is also needed |
| Damper repair or cable replacement | $220-$450 | Top-sealing versus throat damper; roof access difficulty |
| Fireplace insert blower motor replacement | $280-$520 | OEM versus aftermarket blower; electrical routing in tight chase enclosures |
| Direct-vent condensate line repair | $160-$340 | Length of replacement run, wall penetration repairs |
| Fireplace conversion (wood to gas or gas to insert) | $2,800-$5,400 | Liner requirements, gas line extension, permit scope |
These are Naperville-specific ranges based on our 2024-2025 jobs. Every estimate is free, and we honor our Free Second Opinion on any competitor’s written quote. Call (331) 265-1700 for your exact price.
Why Naperville Homeowners Call Level Two Chimney Naperville for Olympia Chimney Work

We’ve completed more than 38,000 chimney inspections and cleanings since 2009, every one with a written price before work started and a documented record when done. As an independent Olympia Chimney service provider, we’re not bound to sell you OEM parts when a better aftermarket option exists - and we’ll tell you which is which.
Our techs know the Olympia Chimney product line because we’ve worked on it in Naperville homes for several years now, including jobs out near the Riverwalk corridor where older homes tend to hide the most interesting flue conditions. The camera doesn’t guess. Neither do we. When we recommend a repair, you see what we saw. When we say it can wait, we mean it - no scare-sell, no urgency theatre.
We also carry DuraFlex, HeatShield, and Gelco materials, so if your Olympia Chimney repair reveals a broader system issue, we’re not subcontracting or ordering parts for a second trip. One call, one crew, one written price, one documented record.
FAQs
No - independent service does not automatically void the warranty, provided the work is performed to manufacturer specifications and documented properly. We use OEM or equivalent parts, record serial numbers, and provide written documentation that satisfies warranty claim requirements. If your unit is still under Olympia Chimney’s original warranty, we’ll flag that before we start and note which parts choices keep coverage intact. Call (331) 265-1700 and we’ll check your install date against warranty terms.
Most common Olympia Chimney parts - pilot assemblies, thermopiles, blower motors, refractory panels - are in our Naperville warehouse or available within 48 hours through our Haven buying network. Specialty items like discontinued firebox panels or custom damper cables may take 5-7 business days. We stock Famco and Copperfield cross-reference parts for faster turnaround when OEM supply lags. We’ll tell you the real lead time before you book, not after we’re in your living room.
Replace when the firebox is cracked through to the outer shell, the flue liner is deteriorated and the unit is pre-2000, or repair costs exceed 60% of a new insert installed. Repair when the issue is isolated to the burner, blower, damper, or refractory panels and the chassis is sound. We make this recommendation with camera evidence you can see, not a verbal opinion. If you’re unsure, our Free Second Opinion on any written estimate gives you a documented second look at no charge.
Every 12 months for units in regular use, per NFPA 211. In Naperville, we also recommend a mid-season check if you run your gas fireplace as primary heat - the blower and pilot work harder, and the condensate drain is more vulnerable to freeze-thaw. Skipping annual service risks carbon monoxide from incomplete combustion, delayed ignition from dirty burners, and blower failure at peak demand. The inspection takes about 90 minutes and includes a written condition report. Call (331) 265-1700 to schedule - estimates are free.
Gas units accumulate burner debris that causes sooting and CO risk; wood units build creosote that can ignite; both suffer component wear that turns a $200 tune-up into an $800 repair or a full replacement. In Naperville, we’ve seen skipped maintenance lead to cracked refractory panels that damaged surrounding framing, and blocked condensate drains that rusted out burner pans. The camera finds this early. We show you, we price it, you decide. Call (331) 265-1700 for a free estimate.
Written by Corrine Halstead, Owner, Level Two Chimney Naperville at Level Two Chimney Naperville, serving Naperville and nearby areas.





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